Content filters

What apps does the content filter work on?

All of them. Filters scan text and images across all apps installed on the Other Phone.

Can my child turn off the filters?

Filters can only be managed using the parental password set when the phone arrives - or by logging into the “Manage” portal using your Google account.

Will filters block all harmful content?

Filters are powerful but not perfect. We recommend combining them with family link, SafetyMode’s app configuration and adjusting the filters to suit your families requirements.

What if the filter blocks something safe?

This is called a “false positive”. We are constantly working to improve our content detection software and any feedback is extremely helpful. You can report it to us at support@otherphone.co.uk, and adjust your filter strength if needed.

Can I manage filters remotely?

Yes. Filters can be adjusted directly on the device or remotely from the “Manage” portal using your Google account.

What do the categories mean?

The different categories scan either text or images, and look for different types of harm.

• Harassment - scans text to look for any bullying, insult or harassing language.

• Rude words - scans text to look for any swearing, obscene sexual text, and hateful language.

• Nudity - scans the screen and any images on screen to see if they have nudity or sexual content.

What is the difference between Moderate and Full?

Moderate, and Full scan in the same way. The only difference is that Full filters are more sensitive.

A Moderate filter will still block harmful content, but is less strict. We like to think of it as content that is for older kids.